Overview
We provide hassle free returns that are valid for 7 days from the date of delivery. Post this 7 day period exchanges/returns are not possible. No extra cost will be charged for exchange of the item. Please note that upon returning the order, a full refund of the order amount will be issued, excluding any shipping expenses incurred.
Please note that products bought on sale are not eligible for refunds. They can only be exchanged for the same product. If your postal address is not serviceable for reverse orders you’ll have to ship it to us yourself. We will refund any shipping expense incurred by you only if the docket slip is provided.
Eligibility
- If the package or the product is damaged or defective please contact us within 7 days of receiving the order to be eligible for an exchange/return.
- To return the product, it must be unused, unwashed, and in the same condition as received.
- Any damage or defect must be reported along with photographic evidence.
- Returns/exchanges will not be accepted solely based on personal preferences such as the product’s colour or if you change your mind about the item.
Initiating an Exchange/Return-
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- To initiate the process please contact us at info@eleenastra.com within 7 days of receiving your order.
- Provide your order no, phone number, details of the item(s) you wish to return/exchange, and attach clear photographic/video evidence showing the damage or defect.
- Once we receive your request & assess the provided information we will get back to you within 24hrs and notify you of the approval or rejection of your request.
- If approved our team will get in touch with you within 24 hrs & guide you through the return process.
Cancellation
We don’t accept cancellation of order once placed. It is only eligible for exchange & return
Refunds
If you decide to return the order, a refund will be issued to you once we receive and inspect the returned items. Please allow 24 hrs -72 hrs for refund to reflect in your account once initiated.
By placing an order with Eleenastra, you agree to abide by our Returns & Exchange policy and all other applicable policies and terms outlined on our website. If you have any questions or require further assistance, please feel free to email us at info@eleenastra.com